Terms of Use
These terms govern your use of talvena.world and any order you place for Elderberry Zinc on a pay-on-delivery basis. By browsing this site or submitting the order form you agree to be bound by them, so please read them carefully before you order.
Last updated: 5 June 2026. Operated by Talvena Wellness Ltd, Company No. 14692038, 33 High Street, Bristol, BS1 2AW.
1. Scope and acceptance of these terms
These Terms of Use apply to every visitor to talvena.world and to every order placed for Elderberry Zinc, whether submitted through the homepage order form, confirmed by telephone, or arranged by any other means we agree with you in writing. By using this site you confirm that you accept these terms in full, and if you do not agree with any part of them you should not continue to use the site or place an order. These terms sit alongside, and should be read together with, our Privacy Policy, Cookie Policy, and Returns Policy, each of which is incorporated by reference. We may update these terms from time to time as described in section 17, and the version published on talvena.world at the time you place an order will govern that order.
2. Definitions
In these terms, "we", "us" and "our" mean Talvena Wellness Ltd, Company No. 14692038, of 33 High Street, Bristol, BS1 2AW, and "you" and "your" mean the individual visiting the site or placing an order. "Product" means Elderberry Zinc, our 90 capsule food supplement, and "Order" means a request submitted through our order form or confirmed by telephone for the supply of the Product on a pay-on-delivery basis. "Site" means the website located at talvena.world, including every page and subdomain forming part of it. Any reference to "working days" means Monday to Friday, excluding bank holidays in England and Wales.
3. Eligibility to place an order
To place an order you must be at least 18 years old and legally capable of entering into a binding contract, and you must be ordering for delivery to an address within the United Kingdom. By submitting the order form, you confirm that the details you provide, including your name and telephone number, are accurate and that you are authorised to place the order on behalf of the household or address given. We reserve the right to decline or cancel an order where we reasonably suspect it has been placed fraudulently, where the honeypot spam field has been completed, or where we are unable to reach you by telephone to confirm the order within a reasonable period. If we decline or cancel an order for any of these reasons, we will attempt to notify you using the contact details provided.
4. Product description and pricing
Elderberry Zinc is sold in packs of 90 capsules, equivalent to a three-month supply at the recommended dose of one capsule per day, at a current sale price of £39.99, reduced from a standard price of £78.99. We make reasonable efforts to ensure that product descriptions, ingredient information, and pricing shown on the site are accurate at the time of publication, but occasional errors may occur, and we reserve the right to correct any pricing error and to cancel any order placed in reliance on an incorrect price, offering you the opportunity to reorder at the correct price. All prices are shown in pounds sterling and are inclusive of any applicable value added tax at the rate in force at the time of your order. Promotional pricing is offered at our discretion and may be withdrawn or amended for future orders without affecting orders already confirmed by telephone.
5. Order process and pay on delivery
When you submit the order form, you are making an offer to purchase the Product on pay-on-delivery terms, which we may accept or decline. A contract is formed only once one of our team has telephoned you during our office hours, Monday to Friday, 9:00 to 17:30, to confirm the order, the delivery address, and the price payable, and you have verbally confirmed that you wish to proceed. No payment is taken at the time you submit the order form, and no card or bank details are requested online; payment is collected by the courier in cash or by card at the point of delivery. You may cancel your order free of charge at any time before it has been dispatched by telephoning +44 117 289 4607 or emailing [email protected], and your statutory cancellation rights after dispatch are set out in full in our Returns Policy.
6. Personal data collected through this site
To process your order we collect your full name, telephone number, and, once confirmed by telephone, your delivery address, together with a record of the outcome of the confirmation call. We also use a hidden honeypot field to detect automated spam submissions, which genuine visitors should leave blank. This information is processed strictly in accordance with our Privacy Policy, which explains in detail what we collect, why, and for how long, and by submitting the order form you acknowledge that you have had the opportunity to read that policy. We do not require you to create an account or set a password to place an order, which limits the personal data we need to hold about you to what is strictly necessary to fulfil the transaction.
7. Legal basis for processing your data
We process the personal data described above on the basis that it is necessary for the performance of the contract formed when your order is confirmed by telephone, and on the basis of our legitimate interest in preventing fraudulent submissions through measures such as the honeypot field. Where you contact us with a general enquiry unrelated to a specific order, we process that correspondence on the basis of legitimate interest in responding to you, or with your consent where you have asked us to keep you informed about future promotions. Full detail on the legal bases relied upon for each category of processing is set out in section 4 of our Privacy Policy, which forms part of these terms by reference.
8. Retention of order and account data
Order records, including your name, telephone number, delivery address, and transaction value, are retained for six years from the end of the relevant financial year to satisfy our obligations under the Companies Act 2006 and HM Revenue and Customs record-keeping requirements. Records of confirmation calls that did not result in a completed order are retained for 24 months, after which they are deleted unless needed to resolve an ongoing query. Because we do not operate customer accounts, there is no persistent account profile to retain beyond the order and correspondence records described here and in our Privacy Policy.
9. Your rights
You have the rights described in detail in our Privacy Policy, including the right to access, correct, or request erasure of your personal data, and the right to object to processing carried out on the basis of legitimate interest. Separately, as a consumer you have statutory cancellation and return rights under the Consumer Contracts Regulations 2013, which are explained fully in our Returns Policy and are not limited or reduced by anything in these Terms of Use. Nothing in these terms is intended to exclude or limit any right you have as a consumer under UK law, and where any clause conflicts with a mandatory statutory right, the statutory right will prevail.
10. Third-party processors used to fulfil your order
To take and fulfil your order we work with a small number of trusted third parties, including Vercel Inc. for website hosting, Twilio Ireland Limited for confirmation calls and delivery text messages, and national couriers including Royal Mail Group Ltd, DPD UK, and Evri Parcelnet Ltd for physical delivery and, where applicable, collection of payment on our behalf. Each of these processors is contractually required to protect your personal data and to use it only for the purpose of fulfilling your order, and none of them is permitted to use your data for their own independent marketing purposes. Further detail on each processor is provided in section 7 of our Privacy Policy.
11. Cookies
Use of this site involves the placement of cookies on your device, including strictly necessary cookies required for the order form to function and, subject to your consent, analytics cookies that help us understand site usage in aggregate. Full details of every cookie used, including names and lifespans, are set out in our Cookie Policy, and you can manage your preferences at any time using the Cookie Settings link in the site footer. Continuing to use the site after being shown the cookie banner, having made a choice, constitutes your consent decision for the categories you selected.
12. International transfers
Some of the processors named in section 10 may transfer personal data outside the United Kingdom, for example to the United States, in the course of providing hosting, messaging, or analytics services. Where this occurs, an appropriate safeguard recognised under UK data protection law, such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, is put in place before the transfer occurs, as described more fully in section 9 of our Privacy Policy. We do not transfer your data to any processor outside the United Kingdom without such a safeguard in place.
13. Intellectual property
All content on talvena.world, including text, product descriptions, layout, graphics, and the Talvena name and logo, is owned by or licensed to Talvena Wellness Ltd and is protected by copyright, trade mark, and other intellectual property laws. You may view and print pages of the site for your own personal, non-commercial use, such as retaining a record of your order, but you may not reproduce, republish, or distribute any part of the site for commercial purposes without our prior written consent. Nothing in these terms grants you any licence to use our trade marks, logo, or brand name in connection with any product or service other than the genuine purchase of our Product from us.
14. Limitation of liability
Elderberry Zinc is a food supplement and is not intended to diagnose, treat, replace medical advice or professional healthcare, and nothing on this site should be read as medical advice; if you are pregnant, breastfeeding, taking prescription medication, or have an existing medical condition, you should consult your GP or a qualified healthcare professional before use. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss arising from your use of the site or the Product, save that nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under English law. Our total liability to you in connection with any order is limited to the price you paid for the Product giving rise to the claim, except where such a limitation would be unlawful.
15. Governing law and jurisdiction
These Terms of Use, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute arising from these terms or your order, save that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts. Nothing in this section removes any protection given to you as a consumer under mandatory laws of the country in which you are resident.
16. Complaints and contact
If you have any complaint about your order, the Product, or these terms, please contact us in the first instance at [email protected] or by telephone on +44 117 289 4607, Monday to Friday, 9:00 to 17:30, and we will aim to acknowledge your complaint within 5 working days and resolve it within 20 working days wherever possible. You can also write to Talvena Wellness Ltd, 33 High Street, Bristol, BS1 2AW. If a dispute cannot be resolved directly, you may be entitled to use an alternative dispute resolution provider, and details of your options will be provided on request.
17. Changes to these terms
We may revise these Terms of Use from time to time to reflect changes in our business practices, our courier or technology partners, or in the law that applies to us. Any changes will be published on this page with an updated "Last updated" date, and where changes are significant, we will take reasonable steps to bring them to your attention before you place a further order. The version of these terms in force at the time you place an order will apply to that order, and changes made afterwards will not be applied retrospectively to orders already confirmed.
| Date | Change |
|---|---|
| 18 January 2026 | Initial publication of the Terms of Use alongside the launch of talvena.world. |
| 2 March 2026 | Clarified the order confirmation process and added detail on cancellation before dispatch. |
| 5 June 2026 | Added the limitation of liability and governing law sections in full, and expanded the intellectual property clause. |
See also our Privacy Policy, Cookie Policy, Returns Policy and Legal Notice.