Straight answers. No small print surprises.
Below are the questions we are asked most often about Elderberry Zinc, how ordering and pay-on-delivery works, and what happens if something goes wrong. Questions are grouped by topic so you can find the relevant section quickly, and each answer is written to stand on its own without requiring you to read the whole page first.
1. Is Elderberry Zinc a medicine?
Elderberry Zinc is a food supplement, not a medicine. It is not intended to diagnose, treat, replace medical advice or professional healthcare or health condition. It is designed to complement a balanced daily routine alongside a varied diet, and it should not be used as a substitute for medical advice or treatment prescribed by a healthcare professional.
2. Who should consult a professional before taking it?
If you are pregnant, breastfeeding, taking prescription medication or have an existing medical condition, please consult your GP or a qualified healthcare professional before taking any food supplement, including Elderberry Zinc. This is standard, precautionary advice that applies to the supplement category generally.
3. What exactly is in each capsule?
Each capsule contains Elderberry Extract (Sambucus nigra 10:1, 400 mg), Zinc as zinc picolinate (15 mg, 150% NRV), Vitamin C as ascorbic acid (500 mg, 625% NRV), Vitamin D3 as cholecalciferol (20 µg, 400% NRV), and Selenium as sodium selenite (55 µg, 100% NRV). The capsule shell itself is HPMC, a plant-derived material, making the product suitable for vegetarians. A full breakdown, including sourcing notes for each ingredient, is available on our Ingredients page.
| Question | Short answer |
|---|---|
| How many capsules per pack? | 90 capsules, roughly a three-month supply at one capsule per day |
| Is it vegetarian? | Yes, the capsule shell is HPMC, not gelatine |
| Does it contain added sugar? | No added sugar |
| Is there a subscription? | No, every order is a one-off purchase |
| Do I pay before delivery? | No, payment is collected by the courier on delivery |
4. How do I place an order?
Fill in the order form on our homepage with your name and a contact telephone number, then tick the box confirming you accept our Privacy Policy and Terms of Use, and submit. No card details and no online payment are required at this stage. A member of our team will then call you, usually within one working day and always during our opening hours of Monday to Friday, 9:00 to 17:30, to confirm your order and answer any questions before it is dispatched.
5. What does "pay on delivery" actually mean?
- You submit the order form online with no payment.
- We call to confirm the order and your delivery address.
- Your pack is dispatched, typically within 1–2 working days of confirmation.
- The courier delivers your pack and collects payment from you directly, by cash or by card to the driver, depending on the courier's available method.
No prepayment, no subscription, and you may cancel at any point before dispatch simply by telephoning or emailing us using the details on our Contact page.
6. Can I cancel or change my order?
Yes. Because payment is not collected until delivery, you can cancel or change your order at any point before it is dispatched, free of charge, by calling +44 117 289 4607 or emailing [email protected] during our opening hours. Once an order has been dispatched, our standard returns process applies instead, which is set out in full in our Returns Policy and includes your statutory rights under the Consumer Contracts Regulations 2013.
7. How long does delivery take?
Delivery times vary by region, from as little as one working day for London and the South East to up to seven working days for the Highlands and Islands. A full regional breakdown, including delivery costs, is published on our Delivery page. All estimates assume working days, Monday to Friday, and exclude UK public holidays.
"Delivery estimates are just that — estimates. We would rather under-promise and be accurate than promise a date we can't reliably hit during busy weeks." — a note from our operations team, included here to set realistic expectations rather than as a formal commitment.
8. Can I return my order if I change my mind?
Yes. Under the Consumer Contracts Regulations 2013, you have 14 calendar days from receipt to notify us that you wish to return your order. Products must be returned in their original, sealed condition; unsealed food supplements are excluded from the right of withdrawal for hygiene reasons, as permitted by law. Full details, including how to notify us and what happens once we receive a return, are set out in our Returns Policy.
9. What if my pack arrives damaged or the wrong item is delivered?
Please contact us within 48 hours of delivery using the details on our Contact page, ideally with a photograph of the damaged item or packaging. We will arrange a replacement or a refund, at your preference, once the issue has been confirmed. This applies regardless of the 14-day change-of-mind window described above, since a damaged or incorrect delivery is a separate matter from a simple change of mind.
10. How is my personal information used?
We collect only the information needed to process and deliver your order — typically your name, delivery address and telephone number — and we do not sell personal data to third parties. Our courier partners and, where relevant, our payment-processing and IT service providers receive only the data necessary to fulfil their specific role in your order. Full details of what we collect, how long we keep it, and how to exercise your rights under UK data protection law are set out in our Privacy Policy.
11. Do you use cookies on this website?
Yes, a small number of cookies are used to keep the website functioning correctly, and, only with your consent, to understand how visitors use the site. You can review and change your cookie preferences at any time using the "Cookie Settings" link in the footer of every page, and full details are provided in our Cookie Policy.
12. Still have a question?
- Call us on +44 117 289 4607, Monday to Friday, 9:00–17:30.
- Email [email protected]; we aim to respond within two working days.
- Write to Talvena Wellness Ltd, 33 High Street, Bristol, BS1 2AW.
Company registration and regulatory details are published in full on our Legal Notice.
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